YOUR VOICE, OUR GUIDANCE: ASK, ENGAGE, THRIVE
01. How can i track my recent packages?
You can track your shipment anytime using our online tracking tool at [iCommerce Tracking] (https://www.icommerce.my/track).
02. What payment methods are available for Cash-on-Delivery (COD) orders?
We offer three convenient payment methods for COD orders:
– Pay cash directly to the delivery associate.
– Pay with a card in countries where POS service is supported.
– Pay online using your mobile phone in countries where online payment is supported.
03. What items are prohibited on International Express shipments?
To ensure safe shipping, iCommerce prohibits the shipment of restricted and dangerous items. Some countries also have additional restrictions. Please refer to our Customs Information page for details on prohibited/restricted items by country.
04. What are the benefits of using iCommerce?
iCommerce offers value-added services like Cash-on-Delivery (COD), free domicile, Pick-Up Drop-Off (PUDO), real-time tracking, and one-step shipping solutions.
05. What is iCommerce Domestic Dropship?
iCommerce Domestic Dropship is a service for shipping parcels and delivering them directly to customers, especially popular with e-commerce sellers.
06. What is iCommerce International Dropship?
iCommerce International Dropship allows you to ship parcels weighing between 15-30 kilograms to any location worldwide using the fastest available methods, making it a popular choice for e-commerce sellers.
07. What is iCommerce Fulfillment Service?
iCommerce Fulfillment Service lets sellers store their products in our warehouse. We handle storage, packaging, and shipping, along with customer service and return management.
08. What is Cash-on-Delivery (COD)?
Cash-on-Delivery (COD) is a service where iCommerce delivers products to customers and collects payment on behalf of the sellers.
09. What is iCommerce Return Service?
iCommerce Return Service allows customers to return orders. We handle the pick-up of returned items, helping e-commerce sellers manage the entire return process.
10. How do I send a shipment with iCommerce?
To send a shipment, please contact a sales representative.
11. How can i check if my shipment qualities for Express?
For Express shipment, your package must:
– Weigh up to 30 kilograms (subject to destination regulations).
– Have dimensions within 50 x 50 x 50 cm.
– Not be oversized, overweight, dangerous, or include food.
– Meet the maximum value limit based on destination regulations.
12. What is the difference between actual weight and volumetric weight?
– Actual weight: The actual weight of the package.
– Volumetric weight: Takes into account the package’s dimensions (Length x Width x Height) divided by 5000 (or 4000-6000). We calculate both and apply the larger figure, following industry standards.