Privacy Policy

Who we are

Disclaimer: This Privacy Policy is drafted according to Personal Data Protection Act 2010 (PDPA) of Act 709 and general data privacy principles:

With this privacy policy (hereinafter as “Policy”) we would like to inform you about how we process personal data during our business cooperation with you, your use of our services and your visit to our website https://www.icommerce.my/. The protection of your privacy is of the utmost importance to us, so compliance with the legal provisions on data protection is a matter of course for us.

At iCommerce Delivery Services L.L.C (“we”), we respect and protect your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the Personal Data Protection Act 2010 (PDPA) of Act 709 and other applicable privacy regulations.

This Statement of Privacy applies to iCommerce Delivery website and governs data collection and usage. By using the iCommerce Delivery Services L.L.C website, you consent to the data practices described in this statement.

This Policy describes:

Information We Collect
How We Use Your Information
Consent:
Data and Security
Data Retention
Your Rights
Data Sharing and Transfers
Cookies and Tracking Technologies
Changes to this Statement
Changes to This Privacy Policy
Contact Us
General information about cookies

Information We Collect:

iCommerce Delivery Services L.L.C collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. iCommerce Delivery Services L.L.C also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests, and favourites. There is also information about your computer hardware and software that is automatically collected by iCommerce Delivery Services L.L.C. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used by iCommerce Delivery Services L.L.C for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the iCommerce Delivery Services L.L.C website.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through iCommerce Delivery Services L.L.C public message boards, this information may be collected and used by others.

Note: iCommerce Delivery Services L.L.C does not read any of your private online communications. iCommerce Delivery Services L.L.C encourages you to review the privacy statements of websites you choose to link to from iCommerce Delivery Services L.L.C so that you can understand how those websites collect, use, and share your information. iCommerce Delivery Services L.L.C is not responsible for the privacy statements or other content on websites outside of the iCommerce Delivery Services L.L.C.

Use of your Personal Information
iCommerce Delivery Services L.L.C collects and uses your personal information to operate the iCommerce Delivery Services L.L.C website and deliver the services you have requested. iCommerce Delivery Services L.L.C also uses your personally identifiable information to inform you of other products or services available from iCommerce Delivery Services L.L.C and its affiliates. iCommerce Delivery Services L.L.C may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

iCommerce Delivery Services L.L.C does not sell, rent, or lease its customer lists to third parties. iCommerce Delivery Services L.L.C may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. To disable this function, you could contact us through our Contact Us page. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party and iCommerce may keep from time to time log files containing information about your visit on our website such as (cookie IDs, IP addresses, advertising IDs) and Customer data (such as billing data, user profiles, address, order history, payment data).

In addition, iCommerce Delivery Services L.L.C may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to iCommerce Delivery L.L.C, and they are required to maintain the confidentiality of your information.

iCommerce Delivery Services L.L.C does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent. iCommerce Delivery Services L.L.C keeps track of the websites and pages our customers visit within iCommerce Delivery Services L.L.C, to determine what iCommerce Delivery Services L.L.C services are the most popular. This data is used to deliver customized content and advertising within iCommerce Delivery Services L.L.C to customers whose behaviour indicates that they are interested in a particular subject area.

iCommerce Delivery Services L.L.C websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on iCommerce Delivery Services L.L.C or the site; (b) protect and defend the rights or property of iCommerce Delivery Services L.L.C; and (c) act under exigent circumstances to protect the personal safety of users of iCommerce Delivery Services L.L.C, or the public.

How We Use Your Information
· We use the personal data we collect for the following purposes:
· To provide and improve our services.
· To process transactions and manage your orders.
· To communicate with you, including sending updates, marketing materials (with your consent), and responding to inquiries.
· To comply with legal and regulatory obligations.
· To enhance your experience on our website and improve our services.

Consent:
By providing your personal data, you consent to its collection, use, and processing in accordance with this Privacy Policy. You may withdraw your consent at any time by contacting us as provided below.

Data and Security:
We implement industry-standard security measures to protect your personal data from unauthorized access, loss, or disclosure. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

iCommerce Delivery Services L.L.C secures your personal information from unauthorized access, use, or disclosure. iCommerce Delivery Services L.L.C secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. When personal information (such as a credit card number) is transmitted to other websites, it is protected using encryption, such as the Secure Socket Layer (SSL) protocol.

Data Retention:
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or to comply with legal or regulatory requirements.

Your Rights:

You have the right to:
· Access and request a copy of your personal data.
· Correct any inaccuracies in your personal data.
· Request the deletion of your personal data, subject to applicable legal requirements.
· Object to or restrict the processing of your personal data.

To exercise any of these rights, please contact us at DPO [at] icommerce.my.

Data Sharing and Transfers:
We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share your personal data with third-party service providers who assist us in fulfilling services such as payment processing, delivery, and data storage, provided that they comply with applicable data protection laws.

If we transfer your personal data outside the PDPA, we will ensure that adequate safeguards are in place to protect your information.

Cookies and Tracking Technologies:
Our website may use cookies or similar tracking technologies to improve user experience, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

Changes to this Statement
iCommerce Delivery Services L.L.C will occasionally update this Statement of Privacy to reflect company and customer feedback. iCommerce Delivery Services L.L.C encourages you to periodically review this Statement to be informed of how iCommerce Delivery Services L.L.C is protecting your information.

Changes to This Privacy Policy:
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. We will notify you of any significant changes by posting the revised policy on our website.

Contact Us:
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:

Email: DPO [at] icommerce.my.
Phone: +
Address:

iCommerce Delivery Services L.L.C welcomes your comments regarding this Statement of Privacy. If you believe that iCommerce Delivery Services L.L.C has not adhered to this Statement, please contact iCommerce Delivery Services L.L.C by its website “Contact Us” section. We will use commercially reasonable efforts to promptly determine and remedy the problem.

General information about cookies

Cookies are data records that are stored in databases of the browser. For example, user identification numbers are stored here, which are transmitted to the user’s computer when the website is used and managed there. The data records are kept ready there for later access. Typical uses of cookies are, for example, language selection, consent documentation or authentication of the user.